Refund policy

We offer a 60-Day Money-Back Guarantee. If you're not completely satisfied with your purchase, contact us within 60 days of receiving your order and we'll make it right.

Return Window We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at help@orynplus.com. We will provide you with the return address and all necessary instructions at that time. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-Returnable Items Certain items cannot be returned, including perishable goods, custom products, and personal care goods. We do not accept returns on sale items or gift cards.

Exchanges To exchange an item, return it and once the return is accepted, place a new order for the replacement item.

European Union — 14-Day Cooling-Off Period If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, in its original packaging, with proof of purchase.

Refunds Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at help@orynplus.com.